AI, WITH A JOB TO DO

AI for credit operations
More answers. Less admin.

Ask about your portfolio, get help with the next reply, and take a more consistent approach to call review. Practical AI support, designed around the people doing the work.

Discuss AI for your team

Explore our AI features below. We’ll confirm availability for your organisation during your demo.

Portfolio reporting

Ask AI for your portfolio
Get to the answer.

Use a familiar, chat-style interface to ask about balances, accounts and your portfolio in plain English. Get an answer from the data in PayPathIQ without waiting for someone to build another report.

  • Explore accounts and balances with plain-English questions
  • Review tabular results and export supported reports
  • Access is limited to the portfolio you’re authorised to see

Answers reflect the latest data in PayPathIQ. Freshness depends on your imports or connected systems; review the results before acting.

Ask AIINTERACTIVE EXAMPLE
Which accounts have the highest outstanding balances?
Your portfolio, explained.

Here are the three highest balances in this example portfolio.

Illustrative answer using sample data
Account / measureOutstanding
ACC-1042€8,400
ACC-2081€6,250
ACC-3106€4,800

Sample data · no live account access

TRY AN EXAMPLE QUESTION

Inbox assistance

Email agent drafts the reply
A head start on the inbox.

Help your credit controllers work through the inbox. The email agent identifies the intent of inbound messages, drafts an appropriate response and suggests the next action.

  • Triage the message in its account context
  • Review or edit a suggested reply
  • Designed for one-click approval of a reviewed draft

Built for a review-and-approve workflow. Your team reviews and approves each reply before anything is sent.

EMAIL ASSISTANCESAMPLE MESSAGE
“I can pay part of the balance on Friday. Could we discuss a plan for the rest?”

Suggested next step

Review the proposed amount and dates, then respond with the account context in view.

“Thanks for getting in touch. Let’s look at the payment you can make on Friday and discuss a schedule for the remaining balance.”
Draft for review Your controller edits and approves.
Call review

AI call quality review
Turn conversations into better practice.

Call review uses redacted transcripts to flag potential issues, highlight coaching opportunities and help managers review conversations against company tone and guidance.

  • Review tone and alignment with your call guidance
  • Surface moments that deserve a manager’s attention
  • Support coaching with specific feedback

Review coverage depends on eligible recordings, transcript availability and your organisation’s settings.

CALL REVIEWILLUSTRATIVE FEEDBACK

Make the next step clearer

A review could highlight that the agent acknowledged the customer’s concern but did not recap the agreed follow-up.

Coaching suggestion: finish by confirming the next action, who is responsible and when it will happen.
For manager review Based on a redacted transcript.

PRACTICAL QUESTIONS

Know what you’re
putting to work.

Are these AI features available today?

Yes. Ask AI, the email agent and AI call review are all available. Your demo will cover how each one is set up for your organisation.

Does Ask AI replace our reports?

It provides another way to explore your portfolio. Use it for ad hoc questions alongside your existing dashboards and reports. Answers are based on the data available in PayPathIQ, so source-system changes need to be imported or synchronised first.

Does AI make decisions or send replies on its own?

The email assistant suggests a reply and next action for a person to review and approve. Your configured workflow rules and your team remain responsible for operational decisions.

Will every call receive an AI quality score?

We are not promising universal call coverage. Review depends on eligible recordings, successful transcription, redaction and configured review criteria. A manager reviews the feedback.

LET’S TALK ABOUT YOUR OPERATION

Make room for
the work that matters.

See how PayPathIQ could fit your accounts, your team and your way of working.

Book a conversation

A focused walkthrough. Built around your business.